Fleet and delivery tracking software for things on the move
Dispatch, routing, and delivery systems judged on one thing — whether the status shown is true right now.
the status shown is true right now
- Fleet management
- Dispatch and routing
- Delivery tracking
- Best when
- Dispatch runs on phone calls, and customers cannot see where their delivery is.
- Not a fit when
- A few deliveries a day that a group chat handles.
- First thing you get
- Live status from a driver app that works offline, shown to operations and customers.
What is fleet and delivery tracking software?
Fleet and delivery tracking software dispatches vehicles, plans routes and shows where each delivery is in real time, from pickup to proof of delivery. It is judged on one thing: whether the status shown is true right now. We build driver apps that work on patchy mobile networks and systems that never silently go stale.
Logistics software is judged on whether the status shown is true right now. A tracking page that was accurate twenty minutes ago is worse than useless — it generates the support call it was meant to prevent.
That makes real-time data flow the core requirement: driver apps that work on patchy mobile networks, updates that propagate immediately, and a system that degrades sensibly rather than silently going stale.
What this includes
- 01
Fleet management
Vehicles, drivers, maintenance schedules, and utilisation.
- 02
Dispatch and routing
Job assignment and route planning across a live fleet.
- 03
Delivery tracking
Real-time status for operations staff and for the customer waiting.
- 04
Driver applications
Mobile apps that work offline and sync when the signal returns.
- 05
Warehouse management
Inbound, picking, packing, and dispatch with stock accuracy.
- 06
Proof of delivery
Signature, photo, and timestamp captured at the point of handover.
Situations we see most often
Dispatch runs on phone calls
Coordination by call and message, with no system record of what was assigned.
Customers cannot see status
Every delivery question becomes a support call to someone who has to ask a driver.
Drivers lose connectivity
Apps that stop working outside coverage, so updates are entered later from memory.
Warehouse counts drift
Physical stock and system stock diverging, discovered at audit.
What to know before you start
Why does real-time status matter so much?
Because a tracking page that was accurate twenty minutes ago creates the support call it was meant to prevent. Customers and operations teams act on what the screen says, so a stale status is worse than none.
That makes freshness the core requirement: driver updates propagate immediately, the system shows how recent each position is, and it degrades visibly rather than silently going out of date.
How does dispatch move off phone calls?
Jobs are created from orders, assigned to drivers by area, capacity and availability, and pushed to the driver app with addresses, contacts and instructions. Route planning orders stops sensibly, and changes during the day reach drivers instantly instead of by call.
Operations see every vehicle and job on one screen, with exceptions, such as a late delivery or a failed attempt, surfaced first.
How does proof of delivery work?
At each stop the driver captures what is needed: a photo, the recipient's signature or a one-time code, with time and location attached automatically. Failed attempts record the reason. The proof is available to operations and customers immediately, which settles most delivery disputes in seconds.
How do warehouse counts stay accurate?
By recording every movement as it happens: receipts, picks, packs and dispatches are scanned against orders, and returns are checked back in. Cycle counts compare physical stock with the system regularly, so differences are found while they are small and traceable.
How are failed deliveries handled?
The driver records the reason, such as customer unavailable, wrong address or refused, with time, location and a photo where useful. The customer is notified with options to reschedule or redirect, and the job returns to dispatch for the next run automatically.
Failure reasons are reported by area and customer, which often reveals address or timing problems that can be fixed upstream.
What can operations see on the dashboard?
Every vehicle's position and status, jobs by stage, deliveries running late, failed attempts, and driver performance over the day. Exceptions surface first, so the team spends its time on the deliveries that need attention rather than watching the ones going fine.
How is driver performance measured fairly?
With data from the trips themselves: on-time rate, stops per shift, failed attempts by reason, and distance against the planned route. Comparing drivers only makes sense on similar routes and loads, so reports group them that way, and show where a route, not a driver, is the real problem.
What drives the cost of fleet and delivery tracking software?
Cost follows how much of the delivery chain the system covers. These factors move it most.
| Factor | Effect | Why it matters |
|---|---|---|
| Driver app with offline support | High | Offline job data, background location and sync on patchy networks are the core effort. |
| Dispatch and routing | High | Automatic assignment and route optimisation add significant logic beyond manual dispatch. |
| Real-time infrastructure | Medium | Live positions and statuses for operations and customers need streaming updates, not polling. |
| Integrations | Medium | Pulling orders from your ERP or WMS and posting back delivery outcomes needs integration work. |
| Warehouse module | Medium | Receiving, picking, packing and cycle counts add a substantial module. |
| Customer tracking page | Low | A branded tracking page on the same live data is modest to add and reduces calls. |
What a typical engagement looks like
- 011–3 weeks
Discover
Process map
- 022–4 weeks
Design
Interactive prototype
- 03two-week cycles
Build
Working software each cycle
- 04ongoing
Ship & support
Automated pipeline
What we build it with
- Tracking
- GPSLive statusProof of delivery
- Driver app
- Offline-firstBackground syncAndroid
- Integration
- ERPWMSCustomer tracking page
Questions we get asked
01Do driver apps work without a connection?
Yes. Jobs, status updates, and proof of delivery are captured offline and synced when signal returns, because coverage gaps are normal rather than exceptional in this work.
02Can customers track their delivery?
Yes — customer-facing tracking driven by the same live status operations sees, which is what stops it becoming the support call it was meant to prevent.
03Can it integrate with our existing ERP or WMS?
Yes, where an API exists. Where one does not, we build an integration layer rather than requiring you to replace a working system.
04Does the driver app drain the phone battery?
Location tracking is tuned to the job: frequent updates while driving to a stop, less when stationary, so position stays fresh without draining the battery over a shift.
05Can customers get delivery notifications?
Yes. SMS, WhatsApp or email updates at key points, such as dispatched, nearby and delivered, linked to the live tracking page.
06Do drivers need company phones?
No. The driver app runs on standard Android phones, including drivers' own devices, with company data kept separate and removable.
07Can it handle cash-on-delivery?
Yes. Cash collected is recorded at each stop against the order, totals are reconciled per driver at the end of the shift, and differences are flagged immediately.
Adjacent capabilities
Tell us what you are building.
Share the problem and we will come back with an approach, a rough shape of the work, and what it would take to deliver it.